GENERAL

What are the festival hours?

Friday 6 PM-11 PM, Saturday 2 PM-11 PM and Sunday 2 PM-10 PM.

Where is Colossal Clusterfest?

The festival will take place at Civic Center Plaza and the Bill Graham Civic Auditorium in San Francisco, CA. These two venues will merge to create one mega-venue with indoor and outdoor stages as well as attractions to suit all of your festing needs.

How do I get there?

Parking in the area is going to be tough. Public transportation to and from the festival is widely available, affordable, and often times dependable. BART and MUNI lines are nearby.

What can/can't I bring in?

YOU CAN BRING:

  • Blankets
  • Small soft pack cooler
  • Regular-sized or unframed backpacks
  • Two factory-sealed water bottles up to one liter each
  • Empty CamelBak or an empty plastic container (e.g., Nalgene and Klean Kanteen water bottles)
  • Ice (Must be contained in a soft­-sided cooler or CamelBak — no large bags allowed.)
  • Binoculars

YOU CAN’T BRING:

  • Weapons of any kind
  • Illegal substances
  • Large or framed backpacks
  • Alcohol (Alcohol will be sold at the festival.)
  • Glass containers of ANY kind
  • Cans of ANY kind
  • Cameras (phone cameras OK, please do not take photos during comedy shows)
  • Video equipment (including Go Pros — no video recording will be allowed.)
  • Audio recording equipment
  • Skateboards, scooters or personal motorized vehicles
  • Bicycles (Not allowed inside festival grounds.)
  • Strollers
  • Fireworks and explosives
  • Instruments and laser pointers
  • Umbrellas
  • Selfie sticks of ANY kind, including GoPro sticks
  • Spray paint or large markers
  • Picnic baskets
  • Lawn furniture or any chairs with legs
  • Large or hard-sided coolers
  • Tents
  • Pets (Except animals that assist people with disabilities.)
  • Drones
  • Totems or flags

Finally, no illegal vending is permitted. No unauthorized or unlicensed vendors are allowed.

Are children allowed?

This is an all ages festival but we’re not about to ask comedians to watch their mouths. Your kids may leave with unexpectedly expanded vocabularies and knowledge.

Can I exit and re-enter the festival?

In general, re-entry is not allowed. You may enter the festival gates once each day. However, if you absolutely must leave the festival and need to return the same day, you must speak with a supervisor at any festival entrance or exit BEFORE LEAVING to be scanned out. Yes, it is as complicated as it sounds. We do not recommend it. And, yes, we realize it would be much easier to just tell you “no.”

Will there be physical tickets or wristbands?

All tickets will come in the form of a wristband. Stylish! If you purchase your ticket closer to the festival and we are unable to ship the wristband to you, you will receive instructions on where to pick your wristband up. If you do not like instructions, we get it. Rebellion is cool, but if you want to get in, you have to play ball.

I'm unable to go all three days. Can I share my wristband with a friend?

You will receive ONE wristband that grants you access to all three days of the festival. It cannot be removed once put on. If security suspects that your wristband has been tampered with, it will be void, and you will not be given access to the festival. Friendship is not worth missing out on this killer lineup.

Are you accepting volunteers?

Very civic-minded of you. Stay tuned for more information on our volunteer program.

Is there a mobile app?

We live in an age of magical flying robots, so releasing a mobile app available prior to the festival was a given for us. Sign up for our email list to be notified once it’s live.

Tickets & Wristband

When is my order being shipped? How do I track my order?

Wristbands will ship 2-4 weeks prior to the festival.

If you have not received your wristband(s) 72 hours prior to the start of the festival, please contact our ticket provider, Front Gate Tickets, or call 888.512.SHOW (7469).

I didn't receive a confirmation of my purchase. What should I do?

Please contact our ticket provider, Front Gate Tickets, or call 888.512.SHOW (7469).

I bought tickets from a "friend" / scalper / third party / some dude off Craigslist. How can I verify this pass will work or that it’s legit?

We can only guarantee ticket validity for purchases made through our official vendor, Front Gate Tickets. Any other ticket source could get a little sketchy.

Can somebody else pick up my tickets for me?

Tickets may only be picked up by the original buyer with valid photo ID.

Venue

Will vendors accept debit or credit cards? Should I bring cash?

Most vendors will accept debit or credit cards, but there will also be ATMs located throughout the festival site in case our technology turns against us and we need to revert to medieval forms of payment.

Will there be a Lost & Found?

Lost & Found will be held at an Info Booth on-site. The festival will also be a great opportunity to find yourself.

Will there be ATMs?

Yes. We’re very tech savvy.

Will there be vegan, vegetarian and gluten-free food options?

Yes. We will have a variety of vendors that will sell vegan, vegetarian and gluten-free food items.

Accessibiltiy

Is the festival accessible for patrons with disabilities?

For any questions on accessibility at Colossal Clusterfest, please reach out to info@clusterfest.com

Volunteer

Are you accepting volunteers?

Clean Vibes, the festival’s waste diversion team, is looking to fill the following volunteer positions at Clusterfest:

Clean Vibes During Show Trash Talker®

Volunteers will manage a waste reclamation station in order to direct attendees on the proper disposal of their waste – in recycling, compost, or landfill.

Clean Vibes During Show Table Busser

These volunteers will be stationed near a picnic table area within the park and will work in conjunction with Clean Vibes crew and Clean Vibes Trash Talker® Volunteers to ensure the area remains clean and safe.

Clean Vibes During Show Clean Up

These volunteers will be working with a large group of staff and volunteers collecting and consolidating bags of trash and recycling and sweeping the grounds of all the loose litter during the event.

Clean Vibes Nightly After Show Clean Up

These volunteers will be working with a large group of staff and volunteers collecting and consolidating bags of trash and recycling and sweeping the grounds of all the loose litter after the event ends each evening.

Clean Vibes Post Event Clean-Up

These volunteers will work with Clean Vibes crew members and fellow volunteers to clear the venue, and vending areas of all event litter and debris. This position entails walking, stooping, bending, lifting and handling event waste, recycling and compost the day after the event.

Please apply here if you are interested in any of these volunteer positions.

Non-Profits

Are You Working With Any Non-Profits?

Colossal Clusterfest is proud to partner with several local non-profits, including Downtown Streets Team, Larkin Street Youth and the Tenderloin Museum. A portion of all festival ticket sales will be donated to each organization to help take their mission further in making a difference in the San Francisco community.

Hotels

I’m not from San Francisco so where should I stay?

We’ve partnered with Curadora to help out of town guests easily find accommodations during Colossal Clusterfest. Find your room.

Contact

Contact Information

For general inquiries not addressed in the FAQ, please contact info@clusterfest.com

For publicity/press inquiries, please contact press@clusterfest.com

If you’re interested in becoming an official Colossal Clusterfest partner, please contact sponsor@clusterfest.com

Policies

Queuing Etiquette

While waiting in line is never ideal, it can be fun — make a friend, respect those around you, and make the best of it. Please don’t pull the chat and cut.

Photo / Video Policy + Cell Phone Usage

PLEASE don’t film or take photos of comedy shows. Break this rule and you will be ejected. Comedians work hard to produce fresh, original material. Respect the artist by keeping the show onstage, not online.

Heckling / Talking

Heckling and conversation during comedy performances is distracting to the performers, and rude to your fellow festival-goers. This behavior will not be tolerated and, if necessary, will result in ejection from the show. It’s easy. Just don’t be an asshole.

Respect for Local Community and Surrounding Areas

Please respect the area surrounding the festival — keep the noise down after the show has concluded, and don’t make a mess inside or out of Civic Center Plaza. Remember we are the guests of the city of San Francisco and neighboring community. As previously mentioned above, just don’t be an asshole.

Harassment of Talent and Other Attendees

Harassment ain’t cool — be nice, respect one another, and we’ll get along just fine.